A Conversation With Miles Kailburn, CEO of OTM
At Karrikins Group, we work alongside leaders to close the gap between great ideas and real results by combining business expertise with social science to help teams align on how to deliver together - driving better outcomes and stronger connections.
In this conversation, Miles Kailburn, CEO of OTM, shares his leadership journey, emphasizing the importance of adaptability, service design, and fostering a culture of trust and curiosity within his team. He discusses the challenges of moving from agreement to alignment, the significance of micro-actions in maintaining that alignment, and the role of open communication in building trust. Miles highlights the need for leaders to stay curious and engage their teams in meaningful discussions to drive innovation and growth.
Episode Takeaways
In this conversation, Miles Kailburn, CEO of OTM, shares his leadership journey, emphasizing the importance of adaptability, service design, and fostering a culture of trust and curiosity within his team. He discusses the challenges of moving from agreement to alignment, the significance of micro-actions in maintaining that alignment, and the role of open communication in building trust. Miles highlights the need for leaders to stay curious and engage their teams in meaningful discussions to drive innovation and growth.
Episode Takeaways
- Answering the call of leadership is a worthwhile journey, even if you don't expect it.
- Pay attention to how micro actions lead to misalignment over time.
- Leaders need to commit to open communication and curiosity to build trust.
- Leaders need to be aware of how ego can hinder effectiveness.
- Persistence is key in overcoming challenges and driving alignment over time.
If you would like to connect with Miles outside of this episode, connect with him on LinkedIn here: https://www.linkedin.com/in/mileskailburn/
Or learn more about OTM's marketing agency services here: https://meetotm.com/
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Is misalignment holding your organization back?
Aligned teams deliver better results more consistently, and they have deeper connections to each other and their organizations.
Or learn more about OTM's marketing agency services here: https://meetotm.com/
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Is misalignment holding your organization back?
Aligned teams deliver better results more consistently, and they have deeper connections to each other and their organizations.
Download our free Leadership Alignment Evaluation Tool and take the first step toward transforming how your team works together.
Learn more about Julie and Karrikins Group:
Learn more about Julie and Karrikins Group:
Creators and Guests

Host
Julie Williamson, PhD
Julie Williamson, PhD is the CEO and a Managing Partner at Karrikins Group, a Denver-based, global-serving business consultancy. Author, Keynote Speaker, and Host of The Failure Gap Podcast, Julie is a leading voice in how alignment can transform leaders and organizations.

Guest
Miles Kailburn
Miles is the Chief Executive Officer and Co-Founder of OTM. With a strong background in IT and passion for marketing technology, Miles translates the fancy tech jargon so that the entire team can stay ahead of the curve. Aside from overseeing all nerdy things, Miles enjoys browsing Amazon for the latest gadgets, riding motorcycles, playing guitar and learning new things.
